1. Information we collect
We may collect:
- Account details — name, phone number, email, password, and profile preferences.
- Order and delivery data — shipping addresses, order history, and delivery instructions.
- Payment information — payment method details processed by our payment partners (we do not store full card numbers on our servers).
- Device and usage data — IP address, browser type, device identifiers, pages viewed, and app activity.
- Communications — messages with support, Winga assistant chats, and seller inquiries where applicable.
- Seller information — business name, TIN/VAT where required, payout details, and listing content for sellers using seller.chimbomarket.com.
2. How we use information
We use personal information to:
- Provide, operate, and improve the marketplace.
- Process orders, payments, refunds, and deliveries.
- Verify accounts and prevent fraud or abuse.
- Communicate about orders, security alerts, and service updates.
- Personalize browsing, recommendations, and (with consent where required) marketing.
- Comply with law and enforce our Terms & Conditions.
3. How we share information
We may share information with:
- Sellers and logistics partners as needed to fulfil your order.
- Payment providers to complete transactions.
- Service providers that host, analyse, or support our Services under confidentiality obligations.
- Authorities when required by applicable law or to protect rights, safety, and security.
We do not sell your personal information. Payments arranged outside Chimbo Market are not affiliated with us and are outside this policy.
4. Cookies and similar technologies
We use cookies and similar technologies for essential site functions, preferences (such as language), analytics, and to improve performance. You can control cookies through your browser settings; some features may not work if cookies are disabled.
5. Data retention
We keep personal information for as long as needed to provide the Services, meet legal, tax, and accounting requirements, and resolve disputes. When no longer required, we delete or anonymize it where practicable.
6. Security
We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; please use a strong password and keep your account credentials confidential.
7. Your choices and rights
Depending on applicable law, you may request to:
- Access, correct, or update your personal information.
- Delete your account or certain data, subject to legal holds — see Delete your account.
- Object to or restrict certain processing.
- Opt out of non-essential marketing communications.
Contact us using the details below. We may need to verify your identity before fulfilling a request. Account deletion instructions: https://chimbomarket.com/delete-account.
8. Children
Chimbo Market is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.
9. International transfers
Our Services are focused on Tanzania. Some processors may store or process data in other countries. Where we transfer data, we take steps intended to protect it in line with this policy and applicable law.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of the Services after changes means you accept the updated policy.
11. Contact us
For privacy questions or requests, contact Pedima Enterprises / Chimbo Market:
- Website: https://chimbomarket.com
- Help: Help Center
- Delete account: https://chimbomarket.com/delete-account
- Email: privacy@chimbomarket.com