What gets deleted
When we process your request, we delete or anonymize:
- Your account profile (name, phone, email, preferences).
- Saved addresses and wishlist data tied to your account.
- In-app messages and Winga chat history linked to your account.
- Login credentials so you can no longer sign in.
What may be retained
We may keep limited information where required by law or for legitimate business needs, for example:
- Order, payment, and tax records for accounting and dispute resolution.
- Fraud-prevention and security logs for a limited period.
- Information we must keep under Tanzanian legal or regulatory obligations.
Retained records are restricted and are not used for marketing.
How to request deletion
Option 1 — Email (recommended)
- Send an email to privacy@chimbomarket.com with the subject line Delete my Chimbo Market account.
- Include the phone number or email registered on your account, and confirm that you want the account permanently deleted.
- We will verify ownership of the account, then process your request.
Option 2 — In the app (when available)
Open Chimbo Market → Account → Delete account, then follow the on-screen confirmation. Until that flow is live, use email above.
Processing time
We aim to complete verified deletion requests within 30 days. You will receive a confirmation email or SMS when the account has been deleted.
After deletion
- You will lose access to your order history in the app.
- Active orders may still need to complete with sellers/logistics.
- Creating a new account later will not restore previously deleted data.
Contact
Questions about account deletion: privacy@chimbomarket.com. See also our Privacy Policy and Help Center.